Effective Date: September 2026
At H&Y Cloth, we want you to feel confident about every purchase. If your order is not the right size or you receive a damaged or incorrect product, we are here to help.
Please read the following Returns & Exchanges Policy carefully before requesting a return or exchange.
1. Eligibility for Returns & Exchanges
You may request a return or exchange if:
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You received a wrong product, wrong size, or incorrect item.
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The product arrived damaged or defective.
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You received an item with a manufacturing defect.
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You received the wrong color or variant compared with your order.
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You want to request a size exchange, subject to product availability.
The product must be in its original condition and meet the requirements below.
2. Conditions for Return or Exchange
To be eligible:
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The product must be unused and unworn.
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The product must be returned in its original condition.
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All original tags, labels and packaging must be intact.
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The product must not have been washed, altered, stained, damaged or modified.
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The product must not have any perfume, deodorant, makeup, food or other marks.
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Proof of purchase or your order number must be provided.
Products that do not meet these conditions may be rejected.
3. Size Exchange
If you have ordered the wrong size, you may request a size exchange.
Size exchanges are subject to:
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Availability of the requested size.
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The product being unused and in its original condition.
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The exchange request being submitted within the applicable return period.
If the requested size is unavailable, we may offer an alternative solution such as store credit or a refund, depending on the circumstances.
Important: Please check our size guide before placing your order to reduce the possibility of a size-related exchange.
4. Damaged or Defective Products
If your product arrives damaged or defective, please contact us as soon as possible after delivery.
Please provide:
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Your order number.
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Clear photographs of the product.
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Photographs of the packaging and shipping label.
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A brief description of the issue.
We may request additional photographs or information to verify the issue.
If the product is confirmed to be damaged, defective, or incorrectly supplied by H&Y Cloth, we will provide an appropriate resolution in accordance with this policy.
5. Wrong Product Received
If you receive a product different from the one you ordered, please contact us immediately.
After verification, H&Y Cloth may arrange an exchange or another suitable resolution.
Please do not remove the product tags or use/wash the product before contacting us.
6. Non-Returnable Items
Returns or exchanges may not be accepted for:
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Products that have been worn or washed.
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Products with removed or damaged tags.
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Products that have been altered or modified.
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Products damaged after delivery due to improper use.
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Products with stains, odors, perfume or other signs of use.
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Products returned without the required order information.
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Items specifically identified as final sale/non-returnable on the product page.
7. How to Request a Return or Exchange
To request a return or exchange:
Step 1 – Contact Us
Contact H&Y Cloth through our customer support channel with your:
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Order number
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Name
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Product name
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Reason for return/exchange
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Required exchange size, if applicable
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Photos/videos where necessary
Step 2 – Verification
Our team will review your request and may ask for additional information or photographs.
Step 3 – Approval
If your request is approved, we will provide instructions for returning the product.
Step 4 – Send the Product
Pack the product securely and return it according to the instructions provided by our team.
Step 5 – Inspection
Once the returned product is received, it will be inspected to ensure that it meets our return conditions.
Step 6 – Resolution
After successful inspection, we will process the approved exchange, store credit, or refund, as applicable.
8. Return Shipping Charges
For products that are:
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Wrongly supplied by H&Y Cloth,
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Damaged on arrival, or
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Confirmed to have a manufacturing defect,
we will review the case and determine the appropriate return-shipping solution.
For size exchanges or customer preference-related returns, return shipping charges may be the customer’s responsibility.
For international orders, customers may also be responsible for applicable customs duties, taxes, import charges, or other fees where applicable.
9. Refunds
Once an approved return is received and inspected, the refund will be processed according to the applicable payment method and our refund policy.
The amount refunded may depend on:
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The reason for the return.
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The condition of the returned product.
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Shipping charges, where applicable.
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Customs duties or taxes, where applicable.
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Any applicable payment processing or other non-refundable charges.
Refund processing time may vary depending on your payment provider or bank.
10. International Returns
For orders delivered outside India, international returns may involve additional shipping, customs, duties, taxes, or other charges.
Customers are responsible for complying with applicable import and return requirements in their country.
Before sending an international return, please contact H&Y Cloth for return instructions.
Do not send an international return without receiving return instructions from our team.
11. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing the order.
Cancellation may not be possible once an order has been processed, packed, dispatched, or handed over to the shipping carrier.
If the order has already been shipped, the cancellation request may be handled according to our applicable return/refund process.
12. Exchange Availability
An exchange is subject to stock availability.
If the requested replacement product or size is unavailable, H&Y Cloth may provide an alternative resolution, such as store credit or refund, depending on the circumstances and applicable policy.
13. Return Rejection
H&Y Cloth reserves the right to reject a return or exchange request if the product does not meet the eligibility requirements described on this page.
If a returned product is found to be used, washed, altered, damaged, stained, or missing its original tags, the return may not be accepted.
14. Contact Us
If you have questions about returns or exchanges, please contact our customer support team.
H&Y Cloth
Website: hycloth.store
Email: [contact@hycloth.store]
Phone/WhatsApp: [+91 8595585291]
When contacting us, please include your order number so that we can assist you more quickly.
15. Policy Updates
H&Y Cloth reserves the right to update or modify this Returns & Exchanges Policy from time to time.
Any changes will be published on this page with an updated effective date.
By placing an order on our website, you acknowledge that you have read and agreed to the applicable terms of this Returns & Exchanges Policy.