At HyCloth, we want your shopping experience to be simple, reliable, and convenient. We carefully pack every order and work with trusted delivery partners to ensure your products reach you safely and on time.
1. Order Processing
Once your order is successfully placed and payment is confirmed, our team will begin processing it.
- Orders are generally processed within 1–2 business days.
- Orders placed on Sundays or public holidays may be processed on the next working day.
- You will receive an order confirmation after placing your order.
- Once your order is dispatched, you will receive shipping and tracking details through your registered contact information.
2. Shipping Across India
HyCloth delivers clothing and fashion products across India, subject to serviceability at the delivery address.
We aim to provide reliable delivery through our shipping partners and make every effort to deliver your order within the estimated delivery period.
Estimated Delivery Time
| Location | Estimated Delivery Time |
|---|---|
| Metro & Major Cities | 2–5 Business Days |
| Other Cities & Towns | 4–7 Business Days |
| Remote & Certain Rural Areas | 5–10 Business Days |
Please note: Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, HyCloth may offer free shipping promotions or special delivery offers. Promotional shipping terms will be clearly mentioned on the website.
4. Order Tracking
Once your order has been dispatched, you will receive tracking information.
You can use the tracking details provided by us to check the current status of your shipment.
If your tracking information has not been updated for some time, please allow additional time for the courier partner to update the shipment status.
5. Delivery Address
Please make sure that your shipping address, mobile number, PIN code, and other delivery details are correct before placing your order.
HyCloth is not responsible for delays or failed deliveries caused by:
- Incorrect or incomplete address details
- Incorrect PIN code
- Incorrect or unreachable phone number
- Recipient being unavailable
- Refusal to accept the package
- Multiple unsuccessful delivery attempts
If you need to update your address after placing an order, please contact us as soon as possible. We may not be able to change the delivery address once the order has been dispatched.
6. Cash on Delivery
Cash on Delivery (COD), where available, may be offered for selected locations and orders.
COD availability is determined by the delivery address and courier serviceability. Additional conditions or limits may apply.
7. Delayed or Lost Shipments
Although we work with reliable logistics partners, occasional delivery delays can occur due to circumstances outside our control.
If your order is significantly delayed or appears to be lost in transit, please contact our customer support team with your order number. We will coordinate with the courier partner and assist you in resolving the issue.
8. Damaged Packages
Please inspect the package when it is delivered.
If the package appears to be seriously damaged, opened, or tampered with, we recommend refusing the delivery where possible and contacting HyCloth immediately.
If you receive a damaged product, please contact us as soon as possible with your order details and clear photographs/videos of the package and product.
9. Delivery Attempts
Our courier partner may make multiple delivery attempts before returning an undelivered package to us.
If a shipment is returned because of an incorrect address, recipient unavailability, refusal to accept the package, or unsuccessful delivery attempts, additional shipping charges may apply if the order needs to be reshipped.
10. International Shipping
At present, HyCloth primarily focuses on delivering orders within India.
International shipping availability may be introduced in the future. If international delivery becomes available, applicable shipping charges, customs duties, taxes, and delivery terms will be communicated at checkout or through our website.
11. Important Information
Delivery timelines mentioned on this page are estimates and are not guaranteed delivery dates.
During festivals, sales, promotions, holidays, adverse weather, high-demand periods, or unforeseen logistics disruptions, delivery may take longer than usual.
We appreciate your patience and understanding.
12. Contact Us
If you have questions about your order, shipping, or delivery, please contact the HyCloth customer support team.
Please include your order number when contacting us so that we can assist you more quickly.
Thank you for shopping with HyCloth.
We appreciate your trust and look forward to delivering quality fashion to your doorstep.